Privacy policy.

The Site Guy (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.thesiteguy.ca or use our services. We operate under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

We may collect the following types of personal information:

• Contact information: name, email address, phone number, and business name when you submit a contact form, request a free demo, or book a call.
• Payment information: when you purchase our services, payment is processed securely through Stripe. We do not store your credit card details on our servers.
• Usage data: we collect anonymized, privacy-friendly analytics data, including pages visited, time on site, and referring URLs. This data does not personally identify you.
• Communications data: messages you send through our contact forms, chatbot, or email correspondence at team@thesiteguy.ca.
• Booking information: scheduling details when you book a call through our online scheduling tool.

We use the information we collect to:

• Provide, operate, and maintain our website and services.
• Respond to your inquiries, demo requests, and support needs.
• Process transactions and send related billing information.
• Send you project updates, newsletters, or promotional content (only with your consent — you can unsubscribe at any time).
• Improve our website, services, and user experience through anonymized analytics.
• Comply with legal obligations.

We rely on a small set of trusted, industry-standard service providers to run our business — including providers for website hosting, analytics, appointment scheduling, email delivery, secure data storage, and the AI chatbot on our site. Each only processes the data needed to provide its service, under its own privacy and security commitments.

• Stripe — secure payment processing. We do not store your payment card details on our servers.

We do not sell, trade, or rent your personal information to any third party.

Our website may use essential cookies required for the site to function properly. We use a privacy-friendly, anonymized analytics service for usage data. We do not use invasive tracking cookies or sell data to advertisers.

We implement appropriate technical and organizational measures to protect your personal information. All data transmitted through our website is encrypted using SSL/TLS. Payment information is handled exclusively by Stripe's PCI-compliant infrastructure and never touches our servers.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you request deletion of your data, we will process your request within 30 days.

Under Canadian privacy law (PIPEDA), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at team@thesiteguy.ca.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.